Politique d’expédition

Order processing and fulfillment

KiddieSketch works with specialized fulfillment partners so we can offer a broader Learning Art & Crafts catalog. Our original KiddieSketch products are fulfilled by Zuri Zhang. Products added from our expanded catalog are fulfilled by Zendrop. The fulfillment partner assigned to an item does not change your relationship with KiddieSketch as the retailer and customer-support contact.

Processing times vary by product, destination, inventory, and season. The product page, cart, checkout, order confirmation, or tracking notice will show the most current estimate available. Business days exclude weekends and public holidays. Personalized or made-to-order items may require additional processing time where clearly disclosed on the product page.

Shipping times and split deliveries

Delivery estimates are estimates, not guarantees. Carrier delays, customs review, weather, destination access, and peak-season volume can affect delivery. Orders containing products from different fulfillment partners or locations may arrive in separate packages and may have separate tracking numbers. You will not be charged twice for the same shipping service because an order ships in multiple packages.

Tracking

When tracking is available, we will send it to the email or phone number used at checkout. Tracking can take time to update after a label is created. If tracking has not moved for an unusual period, contact us at hey@kiddiesketch.com with your order number so we can investigate with the fulfillment partner or carrier.

Addresses, duties, and delivery issues

Please review the shipping address before completing checkout. Contact us promptly if it is incorrect; changes are not guaranteed after fulfillment begins. Customers are responsible for import duties, taxes, or customs charges unless checkout expressly states that they are included. If a package is shown as delivered but cannot be found, check the delivery area and household members, then contact the carrier and KiddieSketch promptly.

Damaged, incorrect, or missing items

Contact hey@kiddiesketch.com as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the issue under our Return and Refund Policy and coordinate with the applicable fulfillment partner. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.

Supplier and intellectual-property disclosure

Products are sourced through third-party fulfillment partners and suppliers. Where a listing includes third-party brands, characters, artwork, or other licensed content, the supplier is responsible for representing that it has the rights needed to supply that product. KiddieSketch acts as the retailer and listing host and does not claim ownership of third-party trademarks or copyrighted material. All such rights remain with their respective owners. A listing does not imply sponsorship or endorsement unless expressly stated.